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Terms and Conditions


Effective Date: April 19, 2025

Welcome to StarfaceUAE. By using our website, visiting our store, or purchasing our products or services, you agree to the following Terms and Conditions:

1. Products & Services

We offer:


  • Sales of CCTV, routers, switches and cables 

  • Sales of computers, accessories, and electronics

  • Custom PC building

  • Repairs and diagnostics

  • IT support services

All prices and stock availability are subject to change without notice.

2. Orders & Payments

  • Full payment is required before shipment or pickup.

  • We accept cash, card payments, and online transfers.

  • Orders can be canceled within 24 hours if not already processed.

3. Delivery & Store Pickup

  • Delivery available within the UAE; delivery times vary.

  • We are not responsible for courier delays.

  • You may also collect your order at:
    📍 #45 Bghlaf Building, Deira, Dubai - UAE

4. Returns & Warranties

  • Items may be returned within 7 days if unused and in original condition.

  • Proof of purchase is required for all returns.

  • Most items come with a 6–12 month manufacturer warranty.

  • No returns accepted on software or custom-built PCs unless faulty.

5. Repairs & Service

  • Diagnostic checks may carry a non-refundable fee.

  • We are not liable for data loss during repair. Always back up your data.

  • Devices left unclaimed for over 60 days may be disposed of or recycled.

6. Acceptable Use Policy

By using our services, you agree not to:

  • Violate UAE laws or use our services for illegal purposes

  • Copy or redistribute our website content without written permission

7. Limitation of Liability

We are not responsible for:

  • Indirect damages, data loss, or service interruptions

  • Delays or damages caused by third-party couriers or vendors

8. Governing Law

These Terms are governed under the laws of the United Arab Emirates.

9. Contact Us

For any questions, service requests, or feedback:

📞 +971 4 221 8125
📍 StarfaceUAE, #45 Bghlaf Building, Deira, Dubai - UAE
📧 starface.ae123@gmail.com